Il presente sito è proprietà di:
La Canosa Agr. Srl,
Contrada San Pietro, 6 Fraz. Castel di Croce – Rotella (Ap)
These terms and conditions of sale (hereinafter simply “General Conditions”) govern the sale of products marketed by La Canosa Agr. Srl (from here on, for brevity, simply “Canosa”) through the site http://shop.lacanosaagricola.it/ (hereinafter “site”). All contracts for the purchase of products concluded through the site indicated above, will be governed by these General Conditions (in accordance with Italian law and in particular Legislative Decree No. 70/2003 implementing Directive 2000/31 / EC on e-commerce and to Legislative Decree 206/2005 with specific reference to the law on distance contracts).
Any changes or new conditions of sale will be promptly reported to the Customer, will be effective from the time of their publication on the site and will be applied only to sales concluded after publication.
All published prices include VAT.
The contract between Canosa and the Customer must be understood as concluded with the acceptance of the order by Canosa which, at its sole discretion, reserves the right to accept the order. Acceptance is considered tacit, unless otherwise communicated in any manner to the Customer.
By placing an order, in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions transcribed below.
Once the on-line purchase procedure is completed, the customer will print, or save a copy on an electronic medium, or otherwise in any other way to preserve, the following General Conditions.
The Customer can only purchase the products in the electronic catalog that can be consulted on the site at the time the order is placed, as described in the relevant information sheets.
The technical information reported on the site faithfully reproduce those of goods included in the catalog. Canosa reserves the right to modify the technical information of the products, without prior notice. The photographic representations accompanying the description of a product may not perfectly represent its characteristics, differ in color, size, and / or accessory products shown in the figure.
It is excluded the recognition of a contractual and / or extra-contractual liability, and with it the right to compensation or indemnity, for damages caused to persons and / or things as a result of a non-acceptance of the order, even partial, by Canosa ;
All purchase support information is intended as a simple general information material.
The correct order is confirmed by Canosa by an e-mail reply sent to the e-mail address previously indicated by the Customer. This confirmation message will contain the date and time of receipt of the order, a ‘Customer Code’ identifying the order that will be used for any further communication with Canosa and all data entered by the Customer at the time the order is placed. The Customer, with reference to the latter, undertakes to verify its correctness and to promptly communicate any corrections with the methods that will be indicated in this document.
In case of non-acceptance of the order, Canosa will promptly notify the Customer by e-mail to the e-mail address previously indicated by this.
All prices on this site are intended as prices to the public and, therefore, inclusive of VAT. Canosa reserves the right to change prices at any time, without notice. In the event that an incorrect and / or clearly negligible price is published, for any reason, the order will be canceled, even in the case of initial validation.
The possibility of simultaneous access of multiple users to the site and of executing several “on-line” orders at the same time could rapidly change the availability of the product; Canosa, therefore, does not guarantee the effective availability of the ordered goods even if this is, when ordering, indicated as “available”. Canosa, if for these reasons the product should not be available, although otherwise indicated at the time of order, will promptly notify the customer by e-mail to the e-mail address indicated at the time of placing the order.
On certain products, subject to price promotions, Canosa reserves the right to accept orders by reducing the quantities, subject to communication and acceptance by the customer, failing which the order will be considered canceled.
The Customer can purchase the products on the site using the different forms of payment indicated in the purchase procedure. Any additional costs related to a specific payment method will be explicitly highlighted during the purchase procedure.
Canosa delivers its products through specialized couriers. The products within 48 hours of receipt of the order will come from Canosa entrusted to the specialized courier who, depending on the area of destination of the goods, will deliver within a period of time ranging from 24 to 48, unless impediments due to chance fortuitous or force majeure.
Shipping costs, in general, are charged to the customer and are expressly indicated at the time the order is placed.
Upon receipt of the goods the customer is required to verify its integrity and, if he has doubts about the integrity of the same, must indicate it on the delivery receipt.
The Customer will have 10 working days from receipt to verify the integrity of the goods and to communicate any damages to Canosa at the email address email@example.com. Canosa will reimburse the customer within 10 working days from the communication.
If the Customer is a consumer (ie a physical person who purchases the goods for purposes unrelated to business, commercial, craft or professional activity), he / she is entitled to withdraw from the purchase contract for any reason, without any penalty and without any obligation to specify the reasons, within 14 working days from the acquisition of physical possession of the assets.
To exercise the right of withdrawal, the Customer must send a written notice to Canosa by registered letter with acknowledgment of receipt containing clear and express will to exercise this right, however manifested. The communication may be sent, within the same period, also by telegram, e-mail and fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. The communication must also indicate the bank details necessary to return the amounts paid in addition to the “Customer code” identifying the order made. Canosa will send to the Customer by e-mail (to the e-mail address indicated by the Customer at the time of registration or order execution – unless it is expressly indicated by the Customer for this purpose, in the first communication, one different) a paper form containing the withdrawal authorization number to be printed and attached to the outside of the casing in which the product will be physically placed. All must be sent, with shipping costs exclusively to be paid by the Customer and within 14 working days, to the address indicated therein.
The right applies to the product purchased in its entirety as it is not possible to exercise withdrawal only on part of the product purchased.
The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation).
The shipment, until the certificate of receipt by Canosa, is under the full responsibility of the Customer; in case of damage to the goods during transport, the Customer will be promptly notified of the event (within 5 working days of receipt of the goods by Canosa), in order to allow him to make a timely complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer, simultaneously canceling the request for withdrawal; Canosa is not responsible in any way for damage, theft or loss of goods returned by uninsured shipments;
Exercising the right of withdrawal, Canosa will reimburse the customer the full amount already paid, in the shortest possible time and in any case within 14 days from the date of receipt of the withdrawal notice, upon receipt of the goods object of withdrawal, by transfer of the amount charged to the credit card or by bank transfer. In the latter case, it will be the Customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code – CAB – Current Account of the invoice holder). The customer will be reimbursed for all payments made to Canosa, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the less expensive type of standard delivery offered by us).
If the assets have suffered a decrease in value due to non-diligent use, in case of exercise of the right of withdrawal, the consumer will be held responsible for the lower value. The costs and risks of transport for the return are fully borne by the Customer.
In case of forfeiture of the right of withdrawal Canosa will return the purchased good to the sender, charging the same shipping costs.
All products marketed by Canosa are covered by the legal guarantee of conformity pursuant to Legislative Decree n. 206/2005. To use the warranty, the customer must keep the invoice (or DDT) that will receive along with the purchased goods. The Customer can always download the invoices related to his purchases, by accessing the appropriate area of the site reserved for that purpose.
In the presence of a defect of conformity, the consumer is entitled, at his option, to the repair or replacement of the defective good by the seller, without charge of expenses in both cases, unless the remedy requested is objectively impossible or excessively expensive compared other. If replacement or repair is not possible or excessively burdensome, the consumer still has the right to a reasonable reduction of the price or the termination of the contract.
The legal guarantee of conformity lasts two years from the delivery of the goods and must be asserted by the consumer, under penalty of forfeiture, within two months from the date on which he discovered the defect.
In the event of a dispute, Canosa commits itself to:
take delivery of the defective product to check whether the malfunction depends on a lack of conformity.
In particular: (i) for defects that occur in the first six months from the date of delivery of the product, the verification is always the responsibility of the seller as it is presumed that they existed at the time of delivery; (ii) subsequently, only in the event that the malfunction does not depend on a defect of conformity, the consumer can be asked to reimburse the cost – reasonable and previously indicated – that the seller has incurred for the verification;
found the defect of conformity, repair or replacement of the goods within a reasonable time from the request and without charge of expenses to the consumer.
The personal data requested when placing the order are collected by Canosa and processed on computer media, in order to meet the obligations arising from the contract concluded with the customer and will not under any circumstances and for any reason transferred to third parties. Canosa guarantees its Clients compliance with the law on the processing of personal data, governed by the privacy code pursuant to Legislative Decree no. 196/2003. Data controller is Canosa S.r.l., Viale Antonini, 9 – 31035 – Crocetta del Montello (TV), in the person who from time to time has the legal representation, unless a manager is appointed pursuant to art. 29 of Legislative Decree n. 196/2003. The Customer, at any time, has the right to withdraw consent to the processing of personal data by written notice to be sent to the registered office of Canosa. To the Customer, who declares to have received the information pursuant to art. 13 and on the rights due to him, pursuant to art. 7 of Legislative Decree no. 196/2003, has the right to access their data according to the procedures provided therein. Marketing communications will be sent only with the explicit consent of the Customer issued together with the authorization to process and send in the online registration form.
Canosa does not sell wine or other alcoholic products to minors under the age of 18 in accordance with Law 8 November 2012 n. 189. The courier will not deliver wine or other alcoholic products to anyone under the age of 18 and may request proof of identity in order to check their age.
Any complaint must be addressed in writing to Canosa Agr. S.rl., Contrada San Pietro, 6 Fraz. Castel di Croce – Rotella (AP) or by e-mail to firstname.lastname@example.org.